Booking requests must be sent in writing (paper mail or e-mail or fax) and clearly mention the identity and contact details of the applicant.
Any bank charges are at your expense.
The C.I.S.L. cannot guarantee the grouping of single or multi-floor rooms for the same group.
Any cancellation (total or partial) must be notified in writing (fax or e-mail or post mail).
Total cancellation over 30 days before the arrival date :
The deposit (30% of the stay costs) is kept and cannot be carried over to another stay.
Total cancellation less than 30 days before the arrival date :
The deposit and the down payment (90% of the stay costs) will be kept.
Partial cancellation between 30 days and 24 hours prior to the arrival date, reduction of the stay’s duration, reduction of the group’s number of participants or of the services provided :
• unoccupied beds charged at 80% of the rate
• unoccupied halls charged at 80% of the rate
• as of 10 canceled meals, we will charge 80% of the meal price.
Partial cancellation less than 24 hours before arrival :
• unoccupied beds charged at 100% of the rate
• unoccupied halls charged at 100% of the rate
• A margin of one canceled meal for every 10 paid meals is tolerated. Beyond that, we will charge 100% of the rate.
Early check-out :
Any started stay is due in its entirety.
In the event of absolute necessity or due to exceptional circumstances, the C.I.S.L. reserves the possibility of providing accommodation for the group’s members, or some of them, in a nearby hotel of equivalent quality without any change in rates.
The C.I.S.L. has signed a civil liability contract with “SHAM” under the number 90039291 to cover its adherents. This liability covers physical injuries within the limits of the general terms and conditions of the contract. The adherent will be held responsible for acts and damages caused by the group or one of the members of the group.
The applicant may complain to the C.I.S.L. for non-performance or improper performance of the contract by registered letter with acknowledgement of receipt within a period not exceeding 8 days after the end of the stay.
The C.I.S.L. Management has the right to cancel the booking if events of force majeure or fortuitous circumstances require to do so (strike, fire, water damage, etc….)
Any disagreement concerning the validity, interpretation or execution of this contract shall fall within the sole jurisdiction of the court of the CISL’s place of location.